Your Solution Cooling & Appliance Repair (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website and to the appliance repair services we provide across Miami-Dade, Broward, and surrounding areas.
1. Information we collect
Information you give us
When you book service, request an estimate, or contact us, we may collect:
- Your name, phone number, and email address;
- Your service address and the appliance(s) involved;
- A description of the problem and any details you share with our technicians.
Information collected automatically
When you visit our website, we may automatically receive standard technical data such as your device type, browser, approximate location, pages viewed, and the date and time of your visit. This may be collected through cookies or similar technologies.
2. How we use your information
- To schedule, dispatch, and perform repair services;
- To contact you about appointments, estimates, and follow-up;
- To respond to your questions and requests;
- To improve our website, services, and customer experience;
- To comply with legal obligations and protect our rights.
3. How we share information
We do not sell your personal information. We may share it only as needed with:
- Our technicians and staff who perform your service;
- Trusted service providers that help us operate (for example, form/booking processors and scheduling tools), bound to protect your data;
- Authorities or others when required by law, or to protect safety, rights, or property.
4. Cookies & analytics
Our website may use cookies and similar technologies to keep the site working properly and to understand how it is used. You can control or disable cookies through your browser settings; some features may not work as intended if you do.
5. Data retention
We keep your information only as long as necessary to provide our services, maintain business and service records, resolve disputes, and meet legal requirements.
6. Your choices & rights
You may request to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, contact us using the details below. We will respond within a reasonable time and as required by applicable law.
7. Data security
We use reasonable administrative and technical measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.
9. Third-party links
Our website may link to third-party sites (such as social media). We are not responsible for the privacy practices of those sites; please review their policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent version. Continued use of our website or services means you accept the updated policy.
11. Contact us
Questions about this policy or your information? Reach us at:
- Phone: (305) 429-4466
- Email: help@yoursolutionrepair.com
- Service area: Miami-Dade · Broward · surrounding areas